- 100% Satisfaction Guaranteed
- 24/7 Emergency Response
- We Work With Insurances
You get someone on the phone fast. Not a voicemail, not a callback in three days—a real person who understands that water doesn’t wait and neither should you.
Within hours, you get a team at your door who knows what they’re looking at. We’ll walk you through what happened, what needs to happen next, and what it’s going to cost before any work starts. No inflated scopes, no surprise charges later, no pushing services you don’t need.
Then the work gets done. Water extraction, drying, demolition if necessary, and reconstruction to put your home back together. You’ll have a project manager who keeps you updated without you having to chase them down. And when the job’s finished, it’s actually finished—not half-done with a promise to come back “soon.”
Flood Guys Restoration exists because too many homeowners in Riverwest, WI have been burned by restoration companies that overpromise and underdeliver. We started with a simple idea: do the work that’s needed, explain why it’s needed, and treat every job like it’s our own house.
We’re not the biggest restoration company in Riverwest. We’re the one that shows up when we say we will, does what we said we’d do, and doesn’t disappear when you have questions. Our team is IICRC certified, which means we’ve been trained to handle property damage restoration the right way—not just the fast way.
Riverwest homeowners deal with frozen pipes in January, basement flooding during spring storms, and the occasional kitchen fire that gets out of hand. We’ve handled all of it, and we know how disruptive it is when your home isn’t functional. That’s why we focus on getting you back to normal as quickly as possible without cutting corners.
First, you call. We answer—24 hours a day, because water damage doesn’t wait for business hours. You’ll talk to someone who can actually help, not a call center reading from a script.
Next, we’re on-site within hours. Our team assesses the damage, identifies what needs immediate attention, and explains the full scope of work. If you’re filing an insurance claim, we document everything the adjuster will need. If you’re paying out of pocket, we give you a clear breakdown before we start.
Then we get to work. Water extraction and drying happen first to prevent mold. Damaged materials get removed. Once everything’s dry and clean, we move into repairs and reconstruction. Your project manager keeps you in the loop the entire time—no guessing, no chasing updates.
When it’s done, we walk through the finished work with you. If something’s not right, we fix it. If you have questions weeks later, we’re still here to answer them. That’s how a 24-hour restoration company in Riverwest should operate.
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Water damage restoration in Riverwest means more than just sucking up water. It’s extraction, structural drying, moisture monitoring, and making sure mold doesn’t show up two weeks later. We handle burst pipes, flooded basements, roof leaks, and appliance failures that turn your kitchen into a wading pool.
Fire damage restoration covers more than you’d think. Smoke travels through your HVAC system and settles into walls, furniture, and fabrics. Soot sticks to everything. We clean what can be saved, remove what can’t, and rebuild the structure so you’re not living with the smell or the damage.
Storm damage in Riverwest often means roof damage, siding issues, and water intrusion from wind-driven rain. We handle the emergency board-up, tarping, and water mitigation, then coordinate the repairs so you’re not juggling five different contractors.
Riverwest sits near the Milwaukee River, which means basement flooding isn’t uncommon during heavy rain. We’ve pulled water out of more Riverwest basements than we can count, and we know how to dry them properly so you’re not dealing with mold or foundation issues later. Wisconsin winters also mean frozen pipes—especially in older homes. When they burst, the damage spreads fast. We respond quickly because every hour matters when water’s running through your walls.
We’re typically on-site within two to four hours of your call, depending on the time of day and current job load. Emergency restoration in Riverwest means responding fast—not next day, not when it’s convenient.
Water damage gets worse by the hour. What starts as a wet floor can turn into soaked drywall, warped flooring, and mold growth if it sits too long. That’s why we prioritize emergency calls and keep crews ready to roll 24/7.
If you call at 2 a.m. because a pipe burst, we’re not telling you to wait until morning. We’re getting someone to your house to stop the damage from spreading. Speed matters, and we treat it that way.
It depends on what caused the damage. Most homeowners insurance policies in Riverwest cover sudden, accidental water damage—like a burst pipe or a leaking water heater. They typically don’t cover gradual damage from a slow leak you didn’t know about.
Fire damage is usually covered, including smoke and soot cleanup. Storm damage depends on your policy—wind damage is often covered, but flood damage requires separate flood insurance.
We work directly with insurance companies and handle the documentation they need. That means photos, moisture readings, detailed scopes, and anything else the adjuster requests. We’ll also walk you through what your policy likely covers so you’re not surprised later. If your claim gets denied or underpaid, we can provide the backup to help you push back.
It depends on the extent of the damage. A small water leak that only affected one room might take three to five days—mostly drying time. A house fire that damaged multiple rooms could take several weeks once you factor in demolition, cleaning, and reconstruction.
The drying phase is usually the longest part of water damage restoration. We can’t start repairs until moisture levels are back to normal, and that takes as long as it takes. Rushing it means mold problems later.
We’ll give you a realistic timeline upfront based on what we’re seeing. If something changes—like we find more damage once we open up a wall—we’ll update you immediately. The goal is to get you back in your home as fast as possible without cutting corners that’ll cause problems down the road.
Water mitigation is the emergency response—stopping the water, extracting it, and drying out your home to prevent further damage. It’s the first 72 hours of work that keeps a bad situation from getting worse.
Full restoration is everything that comes after. That’s repairing or replacing damaged drywall, flooring, cabinets, and anything else that got destroyed. It’s rebuilding your home so it looks and functions like it did before the damage happened.
Some restoration companies in Riverwest only do mitigation and then hand you off to a contractor for repairs. We handle both under one roof, which means fewer delays, better communication, and one point of contact from start to finish. You’re not coordinating between multiple companies or waiting for someone else to show up.
Not always, but sometimes it’s necessary depending on the scope of damage. If we’re just drying out a basement or repairing one room, you can usually stay in the rest of your house without issue.
If there’s significant fire damage, smoke contamination, or mold remediation happening, it’s often safer and more comfortable to stay elsewhere temporarily. We’ll be upfront about whether that’s the case before work starts.
When reconstruction involves major demolition, dust, and noise, most people choose to stay with family or in a hotel just for sanity’s sake. If your insurance covers additional living expenses, we’ll document what’s needed so you can file that claim. We do everything we can to minimize disruption and keep work areas contained, but some jobs are just too invasive to live through comfortably.
Get a detailed, written estimate before any work starts. It should break down labor, materials, equipment, and timeline. If a restoration company in Riverwest won’t put it in writing or keeps the pricing vague, that’s a red flag.
Compare the scope to what actually needs fixing. If we’re suggesting you replace an entire floor when only part of it is damaged, ask why. If we’re pushing services that don’t make sense for your situation, push back or get a second opinion.
We price our work based on what’s necessary to get your home back to pre-loss condition—not what we can get away with charging. You’ll see exactly what you’re paying for and why. If insurance is involved, we’re working off the same estimate the adjuster approves, so there’s transparency on all sides. Honest pricing isn’t complicated—it’s just rare enough in this industry that it stands out.
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