- 100% Satisfaction Guaranteed
- 24/7 Emergency Response
- We Work With Insurances
You’re not dealing with lingering moisture that turns into a mold problem three months later. You’re not wondering if the work was actually necessary or if you got pushed into extras you didn’t need. And you’re not left holding a confusing invoice with line items that don’t make sense.
What you get is a dry, clean, restored space that’s documented for your insurance claim. You get clear communication at every step so you know what’s happening and why. You get your time back because we handle the coordination, the follow-through, and the cleanup.
Most importantly, you get peace of mind. The kind that comes from working with a disaster restoration company that treats your property damage restoration like it’s happening in our own home. That’s the difference between a job done and a job done right.
Flood Guys Restoration exists because too many Harbor View homeowners have been burned by companies that inflate scopes, disappear mid-job, or treat people like claim numbers. We built this business to be the opposite of that.
We’re local. We know Harbor View’s older housing stock—54% of homes here were built before 1939—and we understand what basements in this neighborhood deal with when storms roll through or pipes freeze in January. We’ve seen the foundation issues, the sump pump failures, and the insurance confusion that comes with it.
Our job is to respond fast, assess honestly, and walk you through what needs to happen next. No pressure. No upselling. Just straight answers from a 24-hour restoration company that’s available when you actually need us.
You call. We answer. If it’s 2 a.m. on a Sunday or 3 p.m. on a Wednesday, someone picks up and we dispatch a team to your Harbor View property within hours.
When we arrive, we assess the damage and explain what we’re seeing. We take photos and document everything for your insurance claim. Then we start mitigation—extracting water, setting up drying equipment, securing the area. Our goal in the first 24 hours is to stop further damage.
From there, a project manager takes over. They coordinate with your insurance, keep you updated on progress, and oversee the restoration work. You’re not chasing us down for answers. We’re checking in with you.
Once the space is dry and restored, we do a final walkthrough. You see the work, ask questions, and sign off when you’re satisfied. That’s it. No surprises, no disappearing act.
Ready to get started?
We handle water damage from burst pipes, basement flooding, sump pump failures, and storm damage. We handle fire and smoke damage. We handle mold remediation when moisture gets out of hand. And we handle the reconstruction that comes after—drywall, flooring, painting, the works.
In Harbor View, basement flooding is the most common call we get. Between the age of the housing stock and Wisconsin’s freeze-thaw cycles, it’s not a question of if—it’s when. We extract the water, dry out the space with commercial-grade equipment, and treat affected materials to prevent mold growth. If your sump pump failed or your foundation let water through, we document it and help you understand what your insurance will and won’t cover.
For fire damage, we secure the property, remove smoke odor, clean soot from surfaces, and restore what can be saved. For mold, we contain the area, remove contaminated materials, and treat surfaces with antimicrobial solutions.
Every job includes full documentation, insurance claim support, and a project manager who keeps everything moving. You’re not managing contractors or chasing down updates. We handle that.
It depends on where the water came from. If a pipe burst inside your home or your water heater failed, that’s typically covered under your standard homeowners policy. If water came up through your foundation or seeped in from outside, that’s usually not covered—you’d need separate flood insurance for that.
Sump pump failure and sewer backup are tricky. Most standard policies exclude them unless you added a specific endorsement. That’s a rider you pay extra for, and a lot of Harbor View homeowners don’t realize they don’t have it until they file a claim.
The best thing you can do is call your insurance company as soon as the damage happens and call us right after. We’ll document everything, take photos, and help you understand what’s likely to be covered based on what we’re seeing. We work with insurance companies daily, so we know how to present the damage in a way that supports your claim.
We dispatch a team within hours, not days. If you call us at midnight because your basement is flooding, we’re on our way. If it’s a weekday afternoon and you just discovered mold behind your washing machine, same thing—we prioritize emergency calls and get someone to your property as quickly as possible.
Time matters in restoration work. The longer water sits, the more damage it causes. Drywall soaks it up, wood warps, and mold starts growing within 24 to 48 hours. The faster we can start extracting water and drying things out, the less you’ll pay in repairs and the better your chances of saving materials that would otherwise need replacing.
Once we’re there, we assess the situation, explain what needs to happen, and start mitigation immediately. You’re not waiting days for an estimate or wondering when someone’s going to show up. We’re a 24-hour restoration company because emergencies don’t wait for business hours.
Mitigation is stopping the damage from getting worse. That’s the emergency response—extracting standing water, setting up dehumidifiers and air movers, removing wet materials that can’t be saved, and securing the property. The goal is to stabilize the situation so no additional damage occurs.
Restoration is putting everything back together. That’s the rebuild—replacing drywall, installing new flooring, repainting, and returning your home to the condition it was in before the damage happened. Some jobs only need mitigation. Others need both.
We handle the full process. You’re not calling one company for the emergency and another company for the repairs. Our project managers oversee both phases, which means better communication, faster timelines, and fewer headaches for you. You work with one team from start to finish.
Yes. We document everything with photos and detailed notes, and we can communicate directly with your adjuster if that’s what you want. A lot of Harbor View homeowners feel overwhelmed by the claims process, especially if it’s their first time filing. We’ve done this hundreds of times, so we know what insurance companies need to see and how to present the scope of work.
That said, you’re always the one in control. We’re not filing the claim for you or making decisions without your input. We’re just making the process easier by providing the documentation and explanations that help your claim move forward.
Some insurance companies will send their own adjuster to assess the damage. When that happens, we’re available to walk through the property with them and answer any technical questions. Our goal is to make sure nothing gets missed and that you’re getting the full coverage you’re entitled to under your policy.
If water sat for more than 24 to 48 hours, there’s a good chance mold started growing. You might see it on walls, floors, or ceilings. You might smell it—that musty, damp odor that doesn’t go away even after things dry out. Or you might not notice anything at all, because mold can grow inside walls and under flooring where you can’t see it.
That’s why proper drying matters. When we respond to water damage in Harbor View, we don’t just pull out the wet carpet and call it done. We use moisture meters to check walls, subfloors, and framing. We set up industrial dehumidifiers and air movers to pull moisture out of materials that look dry on the surface but are still holding water inside.
If we find mold during our assessment, we contain the area to prevent spores from spreading, remove contaminated materials, and treat affected surfaces with antimicrobial solutions. Then we verify with testing that the space is clear before we close everything back up. You’re not guessing whether it’s safe. You’re getting confirmation.
For water damage, stop the source if you can. If it’s a burst pipe, shut off your main water valve. If it’s a leaking appliance, unplug it and turn off the water supply. Then call us and call your insurance company. Don’t wait to see if it dries on its own—it won’t, and the delay will cost you more in repairs.
Move anything valuable out of the affected area if it’s safe to do so. Don’t try to clean it up yourself with a shop vac and some fans. You won’t pull enough moisture out of the materials, and you’ll end up with mold growth later. Let us bring in the right equipment to do it properly.
For fire damage, don’t re-enter the property until it’s been cleared as safe. Smoke and soot contain toxins, and structural damage might not be visible. Call us, and we’ll secure the property, assess what can be saved, and start the cleanup process. The faster we can get in there, the more we can restore and the less you’ll have to replace.
Local Resources
Other Services we provide in Harbor View